AI engineering glossary · AI ethics law product
What is CSAT?
CSAT (also called customer satisfaction score): A survey-based measure of how satisfied customers are with an interaction or product, typically the percentage answering 4 or 5 on a five-point scale. It is widely used to check that automation improves, not harms, customer experience.
CSAT: an example
After a chatbot conversation, 420 of 500 respondents choose 4 or 5, giving a CSAT of 84%.
Related terms
- Net promoter score
- Deflection rate
- Explicit feedback
- Task success rate
More AI ethics law product terms
- Dark patterns
- Data breach notification
- Data controller
- Data Fiduciary
- Data flywheel
- Data minimization
- Data Principal
- Data processor
Where you learn it
CSAT is part of the AI Engineering Program, which teaches it with notes, a hands-on lab and an exam. The first lesson is free.